Jewellery should be treated with care, avoiding being knocked, bent and scratched and ideally kept in the original boxing out of the light.
Alcohol has a colour dissolving effect - take off jewellery or watches whilst using perfume, hairspray and deodorants. Perspiration damages the surface. Jewellery should not be worn in water, swimming pools, the sauna, spa, solarium or during sporting activities.
JEWELLERY WARRANTY AGAINST DEFECTS
Timesupply (Coeur de Lion AU and NZ distributor) will at our option, repair or replace, jewellery proven by our jewellers to be defective due to the manufacturing process within 12 months after the date of purchase. This warranty is offered in Australia and New Zealand and may differ in other international markets.
JEWELLERY WARRANTY EXCLUSIONS
The warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling or improper use. Tarnishing occurs naturally and therefore, cleaning is not covered by the warranty.
MAKING A WARRANTY CLAIM
Proof of purchase in the form of a completed COEUR DE LION certificate, plus a store register receipt, gift receipt, credit card, bank statement or tax invoice is required before we will process any warranty claim.
How to make a warranty claim:
Customers will need to take their jewellery and proof of purchase to the place of purchase or return to Timesupply if purchased online. If they are unable to take their jewellery to the place of purchase they may be charged transport and postage costs by the retailer. If the retailer and Timesupply (Coeur de Lion AU and NZ distributor) are satisfied that the warranty claim is valid the retailer will at its option arrange for the repair or replacement of the jewellery. The retailer will advise the customer of repair options (if any) and the retailer’s charges in the event that the warranty claim is not accepted.
Australian Consumer Law
The warranty against defects provides benefits in addition to the rights and remedies to which you are entitled under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. [Note: “major failure” has a specific meaning under the Australian Consumer Law.]
This warranty against defects is provided by:
(AU and NZ distributor for Coeur de Lion)
Lvl 2 East, 50 Grenfell St
Adelaide SA 5000
p +61 8 8221 5580